The incident unfolded during a holiday trip when Jennifer and her family were at an airport Jersey Mike’s location. According to Jennifer Aydin, the situation escalated after she felt that she was being treated unfairly by the staff, leading to a viral video where she captured the confrontation.
“Hindsight is 20/20, but I did not think it was going to go that way,” Jennifer shared. “Not at all.”
Jennifer explained that she and her family—who were traveling in a large group—had already been through TSA and were in a rush to grab food before boarding their flight. “We’re a big group. I’m a family of seven,” she said. “We met up with my cousin who’s another family of six. … We’re 15 people, not to mention the other two families that were meeting up with us at the airport.”
With tensions running high and everyone eager to get food quickly, Jennifer Aydin said that she and her cousin, Susie, joined the line early in the morning, right after the Jersey Mike’s location had opened. “We’re already been waiting. We’re at an airport, we have a flight to catch,” she explained, adding that the process was slow-moving but she was trying to stay calm.
The situation escalated when a fellow customer was served before Jennifer, even though she had been in line first. Jennifer recalled politely pointing out the issue to the employee. “I reminded the employee. I’m like, ‘Hey, did you do my Italian?’ And she was like, ‘You have to wait your turn.’ I said, ‘Oh, but you did hers before mine and I was before her.’”
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